Shipping Information

At RELIVIX, we’re proud to offer FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it is placed.
An order is considered dispatched once it has been handed over to the shipping carrier and is in transit to your chosen address.
During peak periods or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Shipping times reflect the carrier’s transit time once your package leaves our facility. Delivery speed depends largely on your location.
Estimated delivery times:

🇺🇸 USA: 7–11 business days

🇨🇦 Canada: 7–11 business days

🇬🇧 UK: 5–7 business days

🇦🇺 Australia: 6–11 business days

🇪🇺 Europe: 6–10 business days

🌍 Worldwide: 7-13 business days

Note: Peak seasons, holidays, or unexpected customs inspections may cause additional delays that are outside of our control.

Order Changes and Accurate Shipping Details

Customers are responsible for providing accurate and complete shipping information at checkout.
Incomplete or incorrect addresses may cause delays or cancellations.

If our system detects an address issue, we’ll email you within 3 business days to confirm your details. If we don’t receive a response within that timeframe, we reserve the right to cancel the order.

If you notice a mistake in your shipping information, please email us at support@relivix.com within 24 hours of placing your order.
We’ll do our best to update your details, but changes are not guaranteed after 24 hours.

Delayed Deliveries

While we work hard to ship your orders quickly, delivery times can sometimes be affected by factors outside our control—such as:

  • Severe weather conditions

  • Courier transportation issues

  • Customs delays

  • Supply chain interruptions

We will always communicate with you if delays occur and assist where possible. However, RELIVIX is not responsible for delivery delays caused by third parties.

Lost or Stolen Packages

Once your package is handed over to the shipping carrier, RELIVIX is no longer in control of the package’s journey.
If your package is lost or stolen, please contact us at support@relivix.com and we’ll assist you in filing a claim with the courier.

  • Customers may also be required to file a police report if necessary.

  • In certain cases, if the courier confirms the loss, we may offer a replacement at our discretion.

Important: Lost or stolen packages fall outside our refund policy, but we will work closely with you to resolve any shipping issues.

Shipping Policy Changes

RELIVIX reserves the right to modify or update this Shipping Policy at any time without prior notice.
By purchasing and continuing to use RELIVIX products, you accept the terms outlined in this Shipping Policy, including any updates made over time.

We encourage you to review this policy periodically for any updates. If you have questions or concerns, don’t hesitate to contact us at support@relivix.com.